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Homeward Community App
HOMEWARD COMMUNITY APP
Public website terms for accounts, community participation, business publishing, subscriptions and platform use
| Document status | Draft for South African attorney review — not final legal advice |
|---|---|
| Version | 2.0 — Updated legal-review draft |
| Updated | 27 September 2026 |
| Intended website route | /terms |
IMPORTANT BEFORE PUBLICATION: Complete all [PLACEHOLDER] fields, confirm the actual live application behaviour and cookie inventory, and obtain review/approval from a South African attorney. This draft must not be represented as legal advice.
These Terms govern access to and use of the Homeward Community App, including the public website, registered accounts, business profiles, Community Feed, Villagers Chat, posts, adverts, media, notifications, paid package features and related services made available by Homeward.
By creating an account, buying or using a package, submitting content, using Villagers Chat, or otherwise using the platform, you agree to these Terms together with the Privacy Policy, Cookie Policy, Community Rules, any package or checkout terms shown to you, and any additional rules that apply to a specific feature.
These supplier particulars must be completed and checked against the disclosures required for the actual electronic transaction and subscription flow before publication.
Homeward is a curated local community and business platform. Public browsing, approved community content, business information, paid business publishing features and community communication tools may be provided. Homeward is not an uncontrolled public social network and reserves editorial and moderation control over public-facing content.
You retain ownership of content you lawfully own. By submitting content, you grant Homeward a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, resize, display, distribute, archive and promote that content as reasonably necessary to operate, secure and promote the Homeward service and the relevant public/business profile.
You remain responsible for the legality, accuracy, permissions and rights in your text, images, logos, links, business claims and other submissions. You must not submit material that infringes copyright, privacy, confidentiality, personality, trademark or other rights.
Villagers Chat is a communication feature and is subject to these Terms, the Privacy Policy and Community Rules. Users must not use chat to harass, threaten, defraud, impersonate, distribute unlawful material, expose private information, send abusive or sexually explicit content, or circumvent platform safety controls.
Homeward may provide safety controls such as bad-word filtering, image restrictions, reporting, blocking/restriction, read/unread indicators, thread deletion controls and admin review or audit capabilities. The exact live controls must be confirmed before publication. Deleting a thread from a user interface does not necessarily mean that every related record is immediately erased where lawful retention, abuse prevention, security, audit, backup or dispute requirements apply.
Paid features depend on the package and billing terms shown at checkout and on valid server-side payment/subscription records. Homeward may use PayFast or another approved payment service provider. Full card details should be handled by the payment provider rather than stored by Homeward unless a separate compliant arrangement is implemented.
Where the Consumer Protection Act applies to a fixed-term consumer agreement, cancellation, expiry, renewal notices, reasonable cancellation charges and month-to-month continuation must be handled in accordance with applicable law. The final package design must be legally reviewed to determine which rules apply to each customer type and billing model.
Users may report content or conduct that appears unsafe, unlawful, infringing, private, abusive, fraudulent or contrary to the Community Rules. Homeward may investigate, restrict content or accounts while reviewing a report, preserve relevant evidence, request information, issue warnings or suspensions, and take other proportionate action.
Where an appeal or review mechanism is offered, the user must provide the relevant reference and reasons. Homeward may uphold, reverse or modify a decision, subject always to rights that cannot lawfully be excluded.
The platform may link to or integrate with PayFast, WhatsApp, email providers, hosting services, social platforms, analytics/security providers or business websites. Those third parties operate under their own terms and privacy practices. Homeward is not responsible for third-party services to the extent permitted by law.
Homeward may maintain, change, suspend or discontinue features, packages or content where reasonably necessary for security, legal compliance, product development, payment issues or operational reasons. Material changes to contractual or privacy terms should be communicated appropriately.
To the maximum extent permitted by South African law, Homeward does not guarantee uninterrupted availability, specific business results, the accuracy of third-party claims or the conduct of other users. Nothing in these Terms excludes or limits liability, remedies or consumer rights that cannot lawfully be excluded or limited.
Homeward's platform software, branding, layout, graphics and platform-created materials are protected by applicable intellectual-property laws. User-submitted content remains subject to the ownership and licence provisions above.
Personal information is processed as described in the Privacy Policy. Marketing communications must be handled separately from necessary transactional or service messages and in accordance with applicable POPIA and ECTA requirements.
These Terms are governed by the laws of the Republic of South Africa. Before formal proceedings, users should contact [LEGAL / SUPPORT EMAIL] so that the parties can attempt to resolve the issue, without limiting any statutory complaint or court rights.
Homeward may update these Terms when the service, law or business model changes. The current version and effective date should be displayed on this page. Material changes should be notified in a manner appropriate to their significance.
HOMEWARD COMMUNITY APP
POPIA-focused public privacy notice for Homeward accounts, businesses, content, chat, payments, moderation and security
| Document status | Draft for South African attorney review — not final legal advice |
|---|---|
| Version | 2.0 — Updated legal-review draft |
| Updated | 27 September 2026 |
| Intended website route | /privacy |
IMPORTANT BEFORE PUBLICATION: Complete all [PLACEHOLDER] fields, confirm the actual live application behaviour and cookie inventory, and obtain review/approval from a South African attorney. This draft must not be represented as legal advice.
Responsible party: [HOMEWARD LEGAL ENTITY NAME], registration number [REGISTRATION NUMBER], physical address [PHYSICAL ADDRESS].
Technical, hosting, support, email, payment, backup or other service providers may act as operators or independent responsible parties depending on their role. Those relationships must be confirmed and documented.
This Policy applies to the Homeward Community App and related public pages, accounts, business profiles, Community Feed, Villagers Chat, posts, adverts, media, subscriptions/payments, moderation, notifications, support, security and administrative operations.
Depending on the activity, Homeward may process information with consent, to perform or conclude an agreement, to comply with legal obligations, to protect legitimate interests of Homeward or another person, or under another justification permitted by POPIA. Consent is not treated as the only possible basis for every processing activity.
Approved public posts, adverts, business profiles, logos, images and contact information may be visible to the public. Users must not upload personal information they are not authorised to publish. Chat content is not intended to be public merely because public feed content is public.
Direct marketing must be managed in accordance with POPIA, including section 69 for unsolicited electronic communications, and the Information Regulator's Direct Marketing Guidance Note dated 3 December 2024. Consent and objection/opt-out records should be maintained where required. Marketing consent must not be bundled into unrelated acceptance where separate consent is required.
Transactional communications necessary for accounts, security, payments, subscriptions, moderation or support are distinct from promotional marketing. Users may object to or opt out of marketing using the method provided in the message or by contacting [MARKETING / PRIVACY EMAIL].
Homeward uses cookies or similar technologies as described in the Cookie Policy. Essential session, security and form-protection technologies may be necessary to provide the service. Any analytics, advertising or social tracking must be accurately inventoried and handled according to the applicable consent and transparency requirements.
Written operator arrangements and appropriate safeguards should be maintained where POPIA requires them.
Some providers may process or store information outside South Africa. Cross-border transfers must comply with POPIA, including the applicable requirements for adequate protection, agreements, consent or other permitted transfer grounds.
Homeward should maintain reasonable technical and organisational measures appropriate to the risks, including HTTPS, access controls, least privilege, secure password handling, role-based admin permissions, audit logs, secure uploads, backups, patching and incident response.
If there are reasonable grounds to believe personal information has been accessed or acquired by an unauthorised person, Homeward must follow POPIA and the Information Regulator's current security-compromise process. The Regulator's 2025 fact sheet states that POPIA does not provide a low-risk reporting threshold and that security compromises must be reported by the responsible party, with affected data subjects notified as required. Incident records should preserve the facts needed for notification and investigation.
Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected or as permitted/required by law. Retention may differ for active accounts, public content, chat/safety records, payments, tax/accounting records, moderation evidence, security logs, support records and backups.
Deletion of a user-facing item does not necessarily require immediate deletion of every associated record where Homeward has a lawful retention requirement or legitimate need for security, fraud prevention, dispute handling, audit or backup integrity. Retention periods must be finalised and documented.
Homeward is intended to remain suitable for a general community audience but should not deliberately target children for paid business features. Personal information about children requires special care under POPIA. Child-identifying photos, names, schools, routines, contact details or other information should not be submitted or published without lawful authority and appropriate safety review.
Homeward must complete and make available the PAIA manual required for the relevant private body and ensure that its Information Officer registration and procedures are current. The Information Regulator's eServices guidance states that organisations must develop a PAIA manual and make it available through their websites and at their offices; language and other formal requirements must be confirmed for Homeward.
Privacy requests: [PRIVACY EMAIL]. PAIA requests: [PAIA EMAIL]. Security concerns: [SECURITY EMAIL]. You may also lodge a complaint through the Information Regulator's official channels.
This Policy should be reviewed whenever Homeward introduces material new processing, analytics, advertising technology, chat/media capabilities, payment providers or other significant platform changes. The effective date and current version must be shown publicly.
HOMEWARD COMMUNITY APP
Public cookie and similar-technologies notice for the Homeward Community App
| Document status | Draft for South African attorney review — not final legal advice |
|---|---|
| Version | 2.0 — Updated legal-review draft |
| Updated | 27 September 2026 |
| Intended website route | /cookies |
IMPORTANT BEFORE PUBLICATION: Complete all [PLACEHOLDER] fields, confirm the actual live application behaviour and cookie inventory, and obtain review/approval from a South African attorney. This draft must not be represented as legal advice.
This Cookie Policy explains how Homeward Community App uses cookies and similar technologies on https://harmonyvillage.co.za/ and related web/PWA functionality. It must be reconciled against a live technical cookie/script inventory before publication.
Cookies are small data files stored or read by a browser. Similar technologies may include local storage, session storage, pixels, SDK identifiers or other browser/device identifiers. They can be used to maintain sessions, protect forms, remember preferences, understand usage or support advertising/measurement.
These technologies are required to operate core functionality such as authentication, session management, security, CSRF/form protection, load balancing, package checkout and fraud prevention. Disabling them may prevent the application from working.
Preference technologies may remember choices such as interface state, dismissed notices, language or other non-essential settings. The actual live list must be confirmed.
Analytics technologies may measure usage, performance, errors or content popularity. They must not be described as active unless they are actually deployed. If non-essential analytics are enabled, Homeward must implement the appropriate transparency and consent/choice mechanism.
Advertising pixels, retargeting tags or cross-site social tracking must not be listed as active unless actually deployed. If tools such as Meta Pixel, Google Ads or similar technologies are introduced, this Policy and the consent mechanism must be updated before or at deployment.
| Name | Provider | Purpose | Category | Duration | Active? |
|---|---|---|---|---|---|
| [CONFIRM] | Homeward | Laravel/application session | Essential | [CONFIRM] | [CONFIRM] |
| [CONFIRM] | Homeward | CSRF/form protection | Essential | [CONFIRM] | [CONFIRM] |
| [ADD ALL LIVE COOKIES / LOCAL STORAGE / THIRD-PARTY TAGS] |
Do not publish a guessed cookie list. The production browser/application must be inspected and this table replaced with the real cookie, local-storage and third-party script inventory.
Homeward may set technologies that are strictly necessary to provide the service without treating them as optional marketing preferences. Non-essential analytics, advertising or similar tracking should be held back until the required user choice/consent mechanism is satisfied. The exact legal basis and implementation must be confirmed during legal and technical review.
Users can also control cookies through browser settings. Blocking essential cookies can prevent login, account, checkout, chat or other application functionality from working correctly.
Where cookie or similar-technology data identifies or can reasonably be linked to a person, it may constitute personal information and must be processed consistently with POPIA and the Privacy Policy, including transparency, purpose limitation, security, retention and data-subject rights.
Third-party providers may set or receive identifiers only where the relevant service is actually integrated. Their own privacy/cookie terms may also apply. Homeward must maintain an accurate provider list and should not activate new non-essential tags without updating its inventory and user choices.
Cookie and identifier lifetimes must match the live technical configuration and should not be longer than reasonably necessary for their purpose. Session technologies should expire according to the application/security design; persistent technologies must have a defined duration.
This Policy must be reviewed whenever analytics, advertising, social, security, authentication, payment or PWA technologies change. The live cookie inventory is part of this Policy and must remain accurate.
Questions about cookies or privacy may be sent to [PRIVACY EMAIL].
HOMEWARD COMMUNITY APP
Clean, family-friendly, all-ages rules for Community Feed, business content, Villagers Chat and other Homeward participation
| Document status | Draft for South African attorney review — not final legal advice |
|---|---|
| Version | 2.0 — Updated legal-review draft |
| Updated | 27 September 2026 |
| Intended website route | /community-rules |
IMPORTANT BEFORE PUBLICATION: Complete all [PLACEHOLDER] fields, confirm the actual live application behaviour and cookie inventory, and obtain review/approval from a South African attorney. This draft must not be represented as legal advice.
Homeward is a clean, family-friendly, all-ages local community and business platform. Content and conduct must be lawful, respectful, truthful, safe for a general community audience and appropriate for families, businesses, schools, churches and community members.
These Rules apply to posts, adverts, business profiles, images, links, Community Feed interactions, Villagers Chat, reports and other user or business submissions.
Public-facing content must remain clean. Repeated or severe abusive language may lead to restrictions.
No attacks, degrading treatment or exclusion targeting protected or personal characteristics such as race, ethnicity, religion, sex, gender, disability, nationality or similar grounds.
No intimidation, stalking, humiliation, threats, targeted abuse or encouragement of harm.
No pornography, nudity intended to be sexual, sexual solicitation or explicit sexual material.
No graphic violence, glorification of serious violence, credible threats or shocking material unsuitable for an all-ages community.
No exploitation, grooming, sexualisation, dangerous exposure, private contact details, location routines or other content that places a child at risk.
Homeward is not a party-political debate platform. Party campaigning, political fighting and inflammatory political content may be declined. Neutral civic/service information may be reviewed separately.
No fake businesses, phishing, fraudulent offers, impersonation, fake endorsements or deceptive identities.
No false prices, fake discounts, fake scarcity, fake testimonials, unsupported guarantees or deceptive commercial claims.
Do not publish another person's private address, identity number, banking/payment details, confidential messages, medical information or other private data without lawful authority.
Homeward may prohibit or restrict weapon sales, illegal drugs, drug paraphernalia and other dangerous or unlawful goods/services.
These categories remain blocked/restricted under the current clean all-ages policy unless Homeward adopts a lawyer-approved exception in future.
No praise, propaganda, recruitment, facilitation or support for terrorist or extremist activity.
No content encouraging dangerous challenges, serious self-endangerment, unlawful harmful conduct or instructions intended to cause harm.
No repetitive spam, mass unsolicited promotion, bot abuse, manipulation, malicious links or attempts to bypass limits and safety controls.
Only upload content you own or are authorised to use. Do not infringe copyright, trademark, privacy, confidentiality or personality rights.
No misleading synthetic media, fake endorsements or impersonation intended to deceive users.
Medical miracle claims, guaranteed financial returns, credit/investment claims, serious legal accusations, public allegations against identifiable people/businesses, fundraising and other high-risk claims may be declined or held for manual review. Homeward may require evidence or refuse publication where a claim creates unreasonable legal, safety or trust risk.
Use the available Report function or contact [CONTENT REPORT / SUPPORT EMAIL] if content or conduct appears unsafe, hateful, explicit, fraudulent, private, infringing, threatening or otherwise contrary to these Rules.
High-risk reports involving child safety, credible threats, private information, fraud, hate or unlawful content should be prioritised. False or abusive reporting may itself lead to restrictions.
Automated filters or scans may assist moderation but should not be the sole basis for serious account sanctions where human review is reasonably required. If an automated safety check fails, content that depends on that check should remain restricted/pending rather than being made public merely because the scan failed.
Where Homeward provides a review or appeal process, include the relevant post, advert, chat/report or moderation reference and explain why you believe the decision should be reconsidered. Homeward may uphold, change or reverse a decision, subject to applicable law.
Reports, moderation actions, safety scans, account restrictions and appeals may require processing of account details, content, chat/report metadata, IP/device information and audit records. This processing is explained in the Privacy Policy. Serious evidence must be protected with restricted access and retained only as lawfully justified.
Homeward may update these Rules as the platform adds features or as safety, legal or community requirements change. Material changes should be communicated appropriately and the current version/effective date must be displayed.
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